Terms & conditions of booking
Please read these conditions carefully before booking with us. They apply when you book online using the form on this website, or if we accept your booking in some other way (for instance, by phone, post or email). They are in addition to the information provided elsewhere on this site.
- A ‘booking’ refers to any confirmed and paid reservation which you send us using the booking form on this website, or via email or post if you make individual arrangements with us.
- ‘Tour’ refers to the holiday which you have booked and which we are organising.
- ‘Hotel’ refers to the supplier(s) of accommodation on the tour.
All prices listed are per person and are all in British pounds sterling unless otherwise stated.
We reserve the right to change or amend prices at any time before you have booked. Once your booking is made, the price you received is guaranteed, except in the circumstances described below.
You are protected by law from currency fluctuations which affect the price of the tour after you have booked. Briefly, we must absorb all costs up to 2% of the price of the tour. In the unlikely event that dramatic currency fluctuations result in an increase of more than 2% in the costs to us of providing the tour, we have limited scope to increase the price to you, but by no more than 10%, and you have the right to withdraw in that situation. We will of course keep you fully informed if this looks likely.
Payment and confirmation
We require full payment of the price of the tour at the time of booking. Of this payment, £50 is a non-refundable deposit (see our refund policy below).
Your booking is only confirmed once you have received written confirmation from us by email. If you are booking your own travel or accommodation, please do not book these until you have received this confirmation.
If full payment is not received within 5 days of confirming your booking, we reserve the right to cancel your booking.
Cancellations and refund policy
If you cancel a booking, the amount of refund you’re entitled to depends on how much notice you give us of your cancellation (i.e. how many days prior to the departure date you give us written notification of your intention to cancel).
- Before 8 May 2019: full refund, minus your £50 deposit
- Before 5 June 2019: refund of 50% of your booking cost (or £50 if greater)
- 28 days’ notice or less (on or after 5 June 2019): no refund
You may choose to take out personal travel insurance that will reimburse you for some or all of the cost of cancellation.
It is your responsibility to ensure that you present yourself and are able to travel at the times and places about which we inform you. We cannot be held liable for any costs that result from missed flights, transfers or accommodation. If you fail to turn up to any part of the tour, 100% of the cost will still be charged.
In the unlikely event that we have to cancel the tour, we will inform you and refund you in full. The only exceptions to this are forced cancellations or changes that stem from acts of God, fire, floods, terrorism, adverse weather conditions, civil strife or riots, war, strikes, airport closures or other circumstances that are beyond our control resulting in force majeure.
In the event of circumstances beyond our control, we reserve the right to make minor changes to the tour — for instance, minor travel time changes.
In the unlikely event that we need to significantly change the tour (e.g. change travel times by 6 hours or more), we will of course inform you immediately. We will only make changes to the tour due to circumstances beyond our control and we reserve the right to make these changes.You can either choose to accept the changes, or cancel your booking with a full refund (less any supplier costs of ours). We are not liable for any forced cancellations or changes that stem from adverse weather conditions, acts of God, fire, floods, terrorism, civil strife or riots, war, strikes, airport closures or any other circumstance that is beyond our control resulting in force majeure.
We don’t provide travel insurance, but we recommend that you consider it. We cannot be held responsible for any liability, losses, or expenses you may incur which are not covered by your insurance.
If it is believed that you or anyone travelling with you causes offence, distress, danger, damage or annoyance to other guests, staff or property, we may terminate your booking and tour with immediate effect. Thereafter our contract with you will be terminated and the full cost of the tour will be forfeited without any compensation, refund or expenses you may incur.
It is your responsibility to ensure that you (and anyone travelling with you) have all the relevant documents to travel to the tour destination, which may include passports and/or visas. We would recommend that your passport is valid for 6 months after return.
It is also your responsibility to advise us of any medical or heath conditions that may affect your participation in the programme of the tour. Failing to do so may result in aspects of your booking being altered or cancelled.
Problems and complaints
If you have a complaint while on the tour, please bring this to our attention if we are present, or that of the hotelier or other supplier, immediately so you have the best chance of resolving your issue. Failure to do so may hinder any claim you wish you make on return.
If you are still unable to resolve your issue please contact us so that we can be best equipped to help you whilst you are away. If you wish to complain on return, you must do so within 28 days from the day of arrival back home.
Your personal details
After you have booked, we may pass on the details you give us to travel and accommodation providers for the purposes of organising your travel and accommodation. We will not pass on your personal details to any other third party unrelated to the tour.
Address for written correspondence
Rue Wiertz 27